Saturday, September 24, 2016

Moving to a new email address


Step 1.  Create a new free email address.  Your current address is a liability.

Open a new Gmail account.

Why Gmail?
  • Ability to set long and therefore strong passwords.
  • Guide for setting strong passwords.
  • Two-step verification available.
  • Spoofing protection.
  • Email alerts for unusual account access.
  • Superb spam filtering.
Do not set your spoofed email address as an account-recovery email address.


Step 2.  Consider using web mail instead of an email program because you can skip this step.  Web mail is fast and easy and portable.  You'll be able to access your email from any computer when travelling.

If you prefer to use an email program to read your email, configure it to use the new email account.  Instructions here:   https://support.google.com/mail/answer/7126229?hl=en


Step 3.   Generate a list of all email address in your current account.

If you are using a Virgin Media email address, log in to web mail, and look for the Contacts feature.  Use it to export a list of all of the email addresses found in your account.  [Need detailed instructions for this please.]

Mark those addresses which are associated with financial businesses and purchases.  These are the first relationships you want to change to the new email address to prevent the spammers from being able to use your current account to access other accounts using password-retrieval links.


Step 4.  Update your email address for businesses with financial interactions.

For every email address associated with financial interactions, for example, online banking or purchases where you have stored a credit card, log into the associated web site and change your contact email address to the new one.


Step 5.  Decide if you want to forward email from the old account to the new account.  The advantage of forwarding email from the old account is that you will not need to log into the old account.  The disadvantage is that the backscatter emails (messages about emails the spammers are sending which cannot be delivered) will now appear in the new account and may make it hard to see your real email.

[Instructions for how to set email forwarding for a Virgin Media account.  Please help with details.]


Step 6.  Write to your friends and colleagues to let them know the new address.  Do this from the new account.  The old account is an unsafe place to continue your correspondence.


Step 7.  Put an auto-reply message on the spoofed account.  Here is suggested text:

I am sorry to report that this email address has been hijacked by spammers who are using it to send spoofed spam to all addresses found in the account.  I have reported this problem to my email provider and have moved to a new email address at <new address>.   Please create a filter which will delete all messages which appear to come from this address since I will not be sending any messages from it.   If you would like to help resolve this problem, please forward any spam you receive with this address attached to spam@uce.gov, the United States Federal Trade Commission.

[Instructions for how to apply an auto-reply message for a Virgin Media account please.]

Sunday, August 21, 2016

Analysis of Cases of Spoofed Virgin Media Accounts,
Chronic Spam Sent to Addresses Stolen from Email Accounts

Last updated:  27 August 2016


Size of the Problem at Virgin Media


Number of self-reported cases:  About 410
Number of self-reported cases for which email addresses specified: 193

Number of known Virgin Media email addresses with this problem not self-reported:  182

Overlap between self-reported cases and those from another source: 6

Number of known Virgin Media email addresses with this problem: 369

Total number of identified Virgin Media cases:  About 585

Estimated number of Virgin Media cases: 5,800.


Type of Email Address

Virgin Media provides email service under four domains.   Each has some cases of this spoofing.  Tables 1 and 2 below show the distribution of cases by email domain as a percentage and number.  Without knowing the number of email addresses in each domain, it is not possible to know the significance of this distribution.  Does anyone have information about the relative number of addresses on each domain?

Table 1.  Email Domains by Percentage for 366 Cases

30% : @blueyonder.co.uk
49% : @ntlworld.com
14% : @virginmedia.net
  7% : @virgin.com

Table 2.  Number of Cases By Email Domain for 366 Cases.

110 : @blueyonder.co.uk
180 : @ntlworld.com
  50 : @virginmedia.net
  26 : @virgin.com

Symptoms of the Spoofing

People with accounts with this issue frequently discover the problem when their friends let them know that they have received an odd spam message with a link from them together with the mailbox being clogged with a large number of messages about emails which could not be delivered.  Tables 3 and 4 below shown how many people report each symptom.

Table 3.  Symptoms by Percentage of Accounts as Reported in 96 Cases.

68%:  Friends and colleagues tell you that they have received "odd" messages from you.
96%:  Large number of emails returned to you about messages which cannot be delivered, for emails you did not send.

Table 4.  Symptoms by Number of Accounts as Reported in 96 Cases.

65:  Friends and colleagues tell you that they have received "odd" messages from you.
92:  Large number of emails returned to you about messages which cannot be delivered, for emails you did not send.

Age of Email Accounts

One of the consistent findings for these spoofing cases at Virgin Media is that the email accounts are not new.  Many of those affected by this spoofing problem have owned their email account for more than 15 years.  Table 5 below shows the age of affected Virgin Media email accounts.

Table 5.  Age of Email Accounts

  1:  Four-and-a-half years old
  4:  Five years old
  1:  Six years old
  7:  Seven years old
  4:  Eight years old
  5:  Nine years old
10:  Ten years old
19:  More than ten years old
 1:   Eleven years old
11:  Twelve years old
10:  Thirteen years old
  6:  Fourteen years old
36:  Fifteen years old
  11:  More than fifteen years old
12:  Sixteen years old
  1:  Seventeen years old
10:  Eighteen years old
 1:   Nineteen years old
18:  Twenty years old
 4:   More than twenty years old
 2:   Twenty-one years old
 0:   Twenty-two years old
 1:   Twenty-three years old
 1:   Twenty-four years old
 1:   More than twenty-five years old.

Actions Taken to Report Problem

The chronic nature of this problem and the damage done to the victim's personal and professional relationships as the spoofing continues at irregular intervals means that many of those affected seek information from their email provider about the cause and solution.  Tables 6 and 7 below list the actions taken by a subset of affected Virgin Media account holders.

Table 6.  Actions Taken by 84 Virgin Media account holders as a percentage.

71% :   Called Virgin Media one or more times to report problem
38% :   Filled in the Virgin Media Net Report form
30% :   Wrote in to the Virgin Media Community forum 
  7% :   Made contact with the Chief Executive's Office at Virgin Media.

Table 7.  Actions Taken by 84 Virgin Media account holders by numbers.

62:  Called Virgin Media one or more times to report problem
33:  Filled in the Virgin Media Net Report form
26:  Wrote in to the Virgin Media Community forum 
 6:   Made contact with the Chief Executive's Office at Virgin Media.

How Long since Password Change

Many email account holders with this problem had not changed their email account password for years before the spoofing began as shown in Tables 8 and 9 below.  Virgin Media has no password-expiration policy and allows a password length between six and ten characters.

Table 8.  Length of Time Since Email Password Changed Before Spoofing Began by Numbers.

    2: Weeks
  54: Months
138: Years.

Table 9.  Length of Time since Email Password Change Before Spoofing Began as a Percentage.

   1%: Weeks
  27%: Months
  69%: Years.

Email Addresses Found in Large Hacks

It is unfortunately a common behaviour to reuse an email password on other websites.  During the past few years, there have been a number of large data breaches in which email addresses and web-site passwords were stolen.  The web page "have i been pwned" allows one to check an email addresses to see what information has been stolen.  Checking the affected Virgin Media email addresses gives the results in Tables 10 and 11 below.

Table 10.   Percentage of 172 Virgin Media Addresses Found in Hacks

41% :  Not known to have been stolen
24% :  Adobe
30% :  Linked-In 
  5% :  MoneyBooker
18% :  MySpace
  2% :  Neopets
  3% :  Tumblr

Table 11.  Number of 172 Virgin Media Addresses Found in Hacks

70 : Not known to have been stolen
41 : Adobe
51 : Linked-In 
 8 :  MoneyBooker
32 : MySpace
 3 :  Neopets
 6 :  Tumblr.

Month when Spoofing Began

While the first reports of this epidemic of spoofed emails being sent to addresses stolen from Virgin Media accounts appear to date from August 2015 and correspond to the time when Virgin Media was in the process of moving email accounts from Google hosting to a Dovecot-based system with an Open-Xchange OX App Suite front-end, there have been new cases each month, long after the mailbox moves completed as shown in Table 12 below.

Table 12.  Number of Self-Reported Cases By Month of Onset of Spoofing

 1: August 2015
56: September 2015
32: October 2015
 3: November 2015
 9: December 2015
 2: January 2016
 6: February 2016
 4: March 2016
 6: April 2016
 9: May 2016
 5: June 2016
 3: July 2016
 2: August 2016
 0: September 2016.

Account Locked By Virgin Media

A significant number of Virgin Media accounts holders with this problem report that Virgin Media has changed their account password, locking them out of the account.   In many cases, this action is associated with a postal letter which arrives some days later or a text at the time.  The results in Tables 13 and 14 below are likely to underestimate the actual number of accounts which have been locked, since the account/s may have been locked later, after the survey has been completed.

Table 13.  Accounts Locked by Virgin Media by Percentage of 166 Cases.
51%:  Locked
45%:  Not Locked Yet
  3%:  Not Sure.

Table 14.  Accounts Locked by Virgin Media by Numbers.
41:  Yes
76:  No
  5:  Not sure
24:  Received one or more letters by post.
  6:  Received one or more texts.
14:  Received both letter/s and text/s.

Web Mail Use

As Tables 15 and 16 below show, a large portion of Virgin Media users with this spoofing problem do not use web mail.  As a result, we can rule out a web-mail vulnerability as the method by which accounts have been accessed.  The distribution of browser use is in line with current expected popularity of browsers, with Chrome and Firefox being more popular than Internet Explorer and Safari.

Table 15.  Use of web mail and browsers as a percentage of 174 responses.

36%:   Not using web mail
30%:   Use web mail with Chrome
21%:   Use web mail with Firefox
10%:   Use web mail with Internet Explorer or Microsoft Edge
  6%:   Use web mail with Safari
0.6%:  Use web mail with Pale Moon.

Table 16.  Use of web mail and browser by numbers.

62:  Not using web mail
56:  Use web mail with Chrome
41:  Use web mail with Firefox
17:  Use web mail with Internet Explorer or Microsoft Edge
11:  Use web mail with Safari
  1:  Use web mail with Pale Moon.

AntiVirus Searches

Many people with this problem have searched using a wide variety of antivirus and malware programs to see if they could find a problem.  Table 17 below lists some of the programs used by survey respondents.

Table 17.  Antivirus and malware programs used to search for infection on computers and mobile devices.

2:  None
1:  Not certain of program name/s.
1: Avast
2: AVG AntiVirus
2: F-Secure
7: Malwarebytes
1: Norton
1: Panda Security
1: Spybot S&D
1: Symantec EndPoint Protection
1: 360 Total Security.




Saturday, May 28, 2016

German Cases, Emails Sent with My Address, Not from Me, to Addresses Stolen from My Email Account



17 May 2016
GMX, headers
GMX Mailadresse versendet Spam
http://www.trojaner-board.de/178792-gmx-mailadresse-versendet-spam.html


26 April 2016
Message description
Spam Mails mit meiner E-Mail Adresse als Absender, aber nicht im Postausgang - Trojaner ausschließen ?
http://www.trojaner-board.de/178177-spam-mails-meiner-e-mail-adresse-absender-postausgang-trojaner-ausschliessen.html


3 April 2016
GMX, headers
unbekannte Nachrichten von Mail Delivery System (mailer-daemon Spam)http://www.trojaner-board.de/177473-unbekannte-nachrichten-mail-delivery-system-mailer-daemon-spam.html


20 February 2016
free.fr, no message description, no headers
http://forum.chip.de/viren-trojaner-wuermer/spam-mails-meinem-email-postfach-1852473.html


6 February 2016
freenet.de, headers
Spam - Mails von meiner Mailadresse
http://www.trojaner-board.de/175748-spam-mails-meiner-mailadresse.html


18 December 2015
Account versendet "new important message" unter Windows 7 und Thunderbird mit Lightning
T-online with headers


3 December 2015
Versand von SPAM-Mails an meine Kontakte
http://www.trojaner-board.de/173707-versand-spam-mails-kontakte.html


24 November 2015
FW: New Message, please read... Rechner versendet Spam an komplettes Adressbuch
http://www.trojaner-board.de/173417-fw-new-message-please-read-rechner-versendet-spam-komplettes-adressbuch.html


19 November 2015
"Wie kommen die an mein Adressbuch?"


26 October 2015
onlinehome.de, 1-1, headers
http://www.trojaner-board.de/172428-1-1-email-adressen-senden-spam.html


16 October 2015
Message description, no headers
Windows 10, Mail an eigene Kontakte mit "FW: new message"
http://www.trojaner-board.de/172151-windows-10-mail-eigene-kontakte-fw-new-message.html


28 September 2015
Windows Live, message description, no headers
http://www.trojaner-board.de/171598-mehrere-kontakte-bekommen-email-hey-important-message-js-js-mahtong.html


26 September 2015
Example message, no headers
Outlook für Mac / Emails werdenan mein gesamtes Adressbuch mit Link verschickt
http://www.trojaner-board.de/171546-outlook-mac-emails-werdenan-gesamtes-adressbuch-link-verschickt.html


25 September 2015
Message description, no headers
mails werden automatisch versandt ( Mac OSX / Outlook )
http://www.trojaner-board.de/171512-mails-automatisch-versandt-mac-osx-outlook.html


20 September 2015
Subject line, no headers
SPAMs die gerade ans Adressbuch verschickt werden trotz Mac und Adressbuch bei posteo
http://www.trojaner-board.de/171323-spams-gerade-ans-adressbuch-verschickt-trotz-mac-adressbuch-posteo.html


15 September 2015
1und1, message description
http://www.trojaner-board.de/171158-e-mail-account-gehackt.html


24 August 2015
Message description, no headers
Spam Emails an Address Buch gesendet
http://www.trojaner-board.de/170202-spam-versand-meinem-namen-account.html

Tuesday, May 24, 2016

Legitimate Emails Not Delivered to Virgin Media Accounts

Last updated 26 September 2016

For more than a year, since August 2015, many businesses, organizations, schools, charities, clubs, government agencies and individuals have been reporting problems delivering legitimate email messages to Virgin Media accounts.  Typically the same messages are being delivered without issue to other email addresses not managed by Virgin Media, such as Gmail, Yahoo, AOL or Hotmail.  This partial list of reports is unlikely to be complete.

There have been at least five online articles about this problem, three from The Register on October 5th, 16th and December 16th 2015, one at uswitch on December 17th 2015, and one from the Northamptonshire Telegraph on May 17th 2016 describing the inability of the local NHS to deliver messages to Virgin Media accounts, resulting in missed appointments.

2016 September 26
Virgin Media bill marked as spam
http://community.virginmedia.com/t5/Email/Virgin-Media-bill-send-to-spam/td-p/3215401

2016 September 26
Insurance company unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/Yet-another-Spam-Content-Found-problem-for-legitimate-emails/td-p/3216537

2016 September 26
Description of underlying problems and suggested solutions by Ravenstar68
http://community.virginmedia.com/t5/Email/Legitimate-Mail-blocking-by-Virgin-Media/td-p/3216551

2016 September 26
Online retailer unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/smtp-554-5-2-0-Spam-content-found-error/td-p/3216436

2016 September 26
Nottingham City Council unable to deliver "What's On" messages to 2,500 Virgin Media addresses
http://community.virginmedia.com/t5/Email/Emails-to-virginmedia-com-addresses-failing/td-p/3115216/page/2

2016 September 22
Individual unable to deliver messages containing web address peacockquizzes.com
http://community.virginmedia.com/t5/Email/Virgin-outgoing-e-mail-issue-Urgent/td-p/3213048

2016 September 22
Individual unable to deliver message to blueyonder account
http://community.virginmedia.com/t5/Email/Spam-content-found-in-email/td-p/3213047

2016 September 21
Individual unable to send messages containing web address, spam content found
http://community.virginmedia.com/t5/Email/Spam-Content/td-p/3212295

2016 September 20
Individual receiving delayed email on blueyonder account
http://community.virginmedia.com/t5/Email/Delayed-emails/td-p/3211518

2016 September 20
Individual unable to respond to Yahoo address, spam content found
http://community.virginmedia.com/t5/Email/Can-t-send-email-spam-content-found/td-p/3211647

2016 September 19
Messages delayed hours to days when forwarded from 123-reg
http://community.virginmedia.com/t5/Email/Delays-with-forwarded-email/td-p/3208779

2016 September 17
Messages delayed by up to 24 hours
http://community.virginmedia.com/t5/Email/receiving-emails/m-p/3209419/highlight/false#M132330

2016 September 15
Individual missing emails and receiving emails delayed for hours to Virgin Media account
http://community.virginmedia.com/t5/Email/Recent-delays-in-receiving-emails/td-p/3173176/page/10

2016 September 15
Email forwarded from 123-reg with day-long delays to blueyonder account, 123-reg specifies that problem lies with Virgin Media servers
http://community.virginmedia.com/t5/Email/delayed-incoming-emails/m-p/3207553/highlight/true#M132217

2016 September 15
Individual with blueyonder address unable to receive important messages from senders
http://community.virginmedia.com/t5/Email/Bounced-messages-to-NTLWorld-address/m-p/3206752/highlight/true#M132158

2016 September 14
Email messages not delivered to Virgin Media accounts because of signature content
http://community.virginmedia.com/t5/Email/Emails-to-Virgin-rejected-Spam-content-found/m-p/3206095/highlight/true#M132112

2016 September 12
Unable to deliver emails to church members with Virgin Media accounts
http://community.virginmedia.com/t5/Email/Help-Our-church-s-emails-are-being-rejected-where-members-are/td-p/3204108

2016 September 12
Unable to deliver emails to Virgin Media, no problem delivering to other email providers
http://community.virginmedia.com/t5/Email/Getting-a-problem-sending-mail-to-virgin-media-accounts/td-p/3203912 

2016 September 12
Sender unable to deliver messages to Virgin Media accounts, cannot find postmaster
http://community.virginmedia.com/t5/Email/Contact-details-for-Postmaster-team-regarding-spam-filters/td-p/3204059

2016 September 11
Only receiving some emails from Amazon
http://community.virginmedia.com/t5/Email/Confirmation-emails-from-Amazon-uk-not-arriving/td-p/3203341

2016 September 10
Individual not receiving some messages due to "spam content found" error
http://community.virginmedia.com/t5/Email/More-554-5-2-0-Issues/m-p/3202985/highlight/false#M131868 

2016 September 7
Not receiving Amazon order-confirmation emails, Virgin Media rejecting messages
http://community.virginmedia.com/t5/Email/Emails-Not-Being-Received/td-p/3158446/page/2

2016 September 7
Amesbury School unable to deliver messages to parents with Virgin Media accounts
http://community.virginmedia.com/t5/Email/554-5-2-0-spam-content-found/td-p/3200812

2016 September 7
Confirmation email for Tesco Bank Community does not arrive in Virgin Media account
http://community.virginmedia.com/t5/Email/Confirmation-Emails-Not-Reaching-My-VM-Account/td-p/3200533

2016 September 7
Wife unable to deliver message from Leeds College of Art to blueyonder address
http://community.virginmedia.com/t5/Email/Emails-to-me-from-one-address-being-rejected/td-p/3199564

2016 September 7
Business unable to deliver messages to customers with blueyonder accounts
http://community.virginmedia.com/t5/Email/blueyonder-co-uk-Spam-content-found/m-p/3200098/highlight/false#M131636

2016 September 6
Individual unable to deliver messages to Virgin Media accounts, "spam content found";
No response to report after sever days;
Amazon order-confirmation not received
http://community.virginmedia.com/t5/Email/Email-returned-as-spam/m-p/3198764/highlight/false#M131499

2016 September 5
Individual unable to deliver message until removed part of email signature, spam filters "insanely restrictive"
http://community.virginmedia.com/t5/Email/Error-message-with-email/td-p/3198198

2016 September 5
Company unable to deliver monthly PDF statement to customers with Virgin Media accounts, recent onset of problem
http://community.virginmedia.com/t5/Email/5-2-0-Spam-content-found-when-sending-to-your-domains/td-p/3197948

2016 September 5
Individual with Virgin Media account unable to deliver messages to blueyonder account, technical support sending new router
http://community.virginmedia.com/t5/Email/Message-sending-failing-with-spam-content-found/td-p/3197362
 
2016 September 5
Business unable to deliver messages to Virgin Media accounts, same problem in January, Virgin Media unblocked IP address, postmaster not responding, no problems delivering messages to large email providers
http://community.virginmedia.com/t5/Email/Spam-content-found/td-p/3197576

2016 September 3
Individual unable to deliver messages to Virgin Media accounts, also unable to receive copy sent to own ntlworld account, spam content found
http://community.virginmedia.com/t5/Email/Spam-Content-Found/td-p/3196725

2016 September 3
Legitimate email marked as spam for individual, how to resolve?
http://community.virginmedia.com/t5/Email/Genuine-emails-being-marked-as-SPAM/m-p/3195829/highlight/true#M131341

2016 September 2
Individual unable to deliver email from one blueyonder account to another, spam content found
http://community.virginmedia.com/t5/Email/Spam-Content-Foun/td-p/3195290

2016 September 2
Cannot deliver opt-in newsletter to Virgin Media addresses, asking recipients to use other email accounts as work-around, request for whitelisting
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-rejected-with-quot-Spam-Content-Found/td-p/2922043/page/5

2016 September 2
Executive search firm, Gilbert Meher, unable to deliver messages clients with ntlworld accounts
http://community.virginmedia.com/t5/Email/My-business-is-not-able-to-send-emails-to-ntlworld-com-email/td-p/3195088

2016 September 2
Total Locker Service unable to reply to customer with ntlworld account, no problems with other email providers
http://community.virginmedia.com/t5/Email/mx5-mnd-ukmail-iss-as9143-net-rejected-your-message/td-p/3195046

2016 September 2
Unable to deliver newsletter to Virgin Media addresses, asking users to create new addresses elsewhere, whitelist request, no problem delivering to other email domains
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-rejected-with-quot-Spam-Content-Found/td-p/2922043/page/5

2016 September 1
Bulk sender unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Bulk-emails-marked-as-SPAM/m-p/3193872/highlight/false#M131229

2016 September 1
Automated emails from web forum and events manager cannot be delivered to Virgin Media addresses, fault case F004728820 created by forum member for postmaster
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-rejected-with-quot-Spam-Content-Found/td-p/2922043/page/5

2016 September 1
Emails incorrectly bounced as spam, system unreliable
http://community.virginmedia.com/t5/Email/Mail-incorrectly-marked-as-spam/m-p/3193795/highlight/true#M131228

2016 September 1
Did not receive messages about order from Edinburgh Woollen Mills, other messages missing
http://community.virginmedia.com/t5/Email/How-Can-I-Stop-Incoming-Emails-From-Being-Blocked/m-p/3193952/highlight/true#M131235

2016 August 29
Loretto School unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-content-found/m-p/3191149/highlight/true#M131137

2016 August 29
Ecommerce business unable to deliver order confirmation and forgotten-password messages to Virgin Media addresses
https://community.virginmedia.com/t5/Email/Spam-content-found-Ecommerce-transactional-email/m-p/3190842/highlight/false#M131129

2016 August 28
Individual with blueyonder account unable to send messages, spam content found
http://community.virginmedia.com/t5/Email/My-blueyonder-e-mail-gets-bounced-back-with-an-error-message/td-p/3190443

2016 August 26
PACE Theatre Company, using Office365, unable to deliver messages to Virgin Media addresses, messages which deliver fine to non-Virgin Media addresses, no response from Virgin Media after a week
http://community.virginmedia.com/t5/Email/Spam-Content-found-email-bounce-backs/m-p/3188926/highlight/true#M131057

2016 August 26
Unable to deliver legitimate messages to blueyonder accounts
http://community.virginmedia.com/t5/Email/Cannot-send-to-blueyonder-emails-are-being-rejected/m-p/3188978/highlight/true#M131063

2016 August 25
Fire-support.co.uk unable to deliver messages to ntlworld and virgin addresses, no response from Virgin Media after a week
http://community.virginmedia.com/t5/Email/URGENT-emails-to-virgin-ntlworld-being-rejected-as-SPAM/m-p/3187921/highlight/true#M130997

2016 August 24
How do I cure "spam content found"
http://community.virginmedia.com/t5/Email/email-prob/m-p/3187123/highlight/false#M130944

2016 August 23
Staples.co.uk unable to deliver messages to Virgin Media accounts;
no resolution after three weeks
http://community.virginmedia.com/t5/Email/Unable-to-reach-virginmedia-net-recipients-email-blocked/m-p/3187046/highlight/true#M130939

2016 August 23
Unable to deliver messages to members of classic car club; 
problem resolved
http://community.virginmedia.com/t5/Email/Legitimate-e-mails-being-bounced-back/m-p/3186590/highlight/true#M130917

2016 August 22
University unable to deliver messages to Virgin Media accounts using Moodle learning-management system
http://community.virginmedia.com/t5/Email/Whitelist-LMS/m-p/3184899/highlight/true#M130809

2016 August 19
Business unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/Constant-SPAM-Content-Found-Bouncebacks/m-p/3183017/highlight/true#M130737

2016 August 19
Company unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/emails-blocked-to-virginmedia-amp-ntlworld-email-addresses/m-p/3182987/highlight/true#M130735

2016 August 18
Individual unable to send message with a Word document
http://community.virginmedia.com/t5/Email/unable-to-send-email-containing-word-documents-554-error-spam/m-p/3182436/highlight/true#M130709

2016 August 18
Pieminister unable to deliver messages to blueyonder accounts
http://community.virginmedia.com/t5/Email/Blueyonder-Email-domains/m-p/3182030/highlight/true#M130688

2016 August 17
Organization using Office365 unable to deliver emails to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Spam-Rejection/m-p/3181699/highlight/true#M130670

2016 August 16
Message from market.envato.com not received in Virgin Media account, Reverse DNS does not match SMTP Banner
http://community.virginmedia.com/t5/Email/Can-I-access-your-spam-filter/m-p/3180608/highlight/true#M130601

2016 August 15
Individual unable to send message to Virgin Media account, spam content found
http://community.virginmedia.com/t5/Email/Spam-Content-Found/m-p/3179914/highlight/true#M130583

2016 August 15
Membership organization unable to deliver 800 messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Emails-being-returned-classed-as-spam/m-p/3179667/highlight/true#M130574

2016 August 15
Company unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-Content-Found/m-p/3179502/highlight/true#M130566

2016 August 13
Messages with photos and links not delivered to blueyonder accounts, same message delivered fine to Gmail
http://community.virginmedia.com/t5/Email/SPAM-Problem-re-blueyonder-emails-to-blueyonder-customers/m-p/3178167/highlight/true#M130491

2016 August 12
Messages from blueyonder account to blueyonder and Virgin addresses not delivered
http://community.virginmedia.com/t5/Email/My-emails-bounce/m-p/3177371/highlight/true#M130460

2016 August 12
Individual not able to send mail due to spam content
http://community.virginmedia.com/t5/Email/No-SPAM/m-p/3175885/highlight/false#M130315

2016 August 12
Individual not receiving legitimate email
http://community.virginmedia.com/t5/Email/No-SPAM/m-p/3175875/highlight/true#M130310

2016 August 10
Unable to forward local government council email message
http://community.virginmedia.com/t5/Email/Spam-content-found-on-email-I-tried-to-forward-that-wasn-t-spam/m-p/3175676/highlight/true#M130298

2016 August 10
Business unable to deliver legitimate emails to customers with Virgin Media accounts
http://community.virginmedia.com/t5/Email/Emails-being-blocked-by-Virgin/m-p/3175469/highlight/false#M130277

2016 August 10
Hotel unable to deliver email to blueyonder accounts
http://community.virginmedia.com/t5/Email/Spam-Content-Found/m-p/3175311/highlight/true#M130260

2016 August 10
Virgin Media account not receiving all email
http://community.virginmedia.com/t5/Email/Email-delays/m-p/3175278/highlight/true#M130256

2016 August 10
Virgin Media rate limiting forwarding from 123-reg, delivery delays of days;
After several weeks of no resolution, user switched to Gmail
http://community.virginmedia.com/t5/Email/Email-forwarding-issue/td-p/3175073

2016 August 9
Virgin Media account not receiving all email
http://community.virginmedia.com/t5/Email/Why-are-mails-sent-to-me-not-getting-delivered-to-my-mail-id/m-p/3174540/highlight/true#M130181 

2016 August 8
Virgin Media rate limiting forwarding from 123-reg, delivery delays of days
http://community.virginmedia.com/t5/Email/Recent-delays-in-receiving-emails/td-p/3173176

2016 August 8
Individual not able to send mail due to spam content
http://community.virginmedia.com/t5/Email/email-error-message/m-p/3173855/highlight/true#M130122

2016 August 8
Flowerassociates.co.uk unable to email blueyonder accounts
http://community.virginmedia.com/t5/Email/Legitimate-emails-being-blocked-by-Virgin-email-filters/m-p/3173457/highlight/true#M130102

2016 August 8
Unable to receive email from a business sending to blueyonder account
http://community.virginmedia.com/t5/Email/Bouncebacks/m-p/3173379/highlight/true#M130096

2016 August
Ebay sale-confirmation emails not received
http://community.virginmedia.com/t5/Email/Obscene-emails-and-spam/m-p/3172678/highlight/true#M130046

2016 August 4 
Unable to deliver to Virgin Media addresses, delivered fine to non-Virgin Media addresses
http://community.virginmedia.com/t5/Email/Blocked-emails/m-p/3171105/highlight/true#M129960

2016 August 4
Not receiving emails from waitrose.com, delivered fine to non-Virgin Media address
http://community.virginmedia.com/t5/Email/Not-receiving-emails-from-waitrose-com-no-errors-they-just/m-p/3171139/highlight/true#M129963

2016 August 4
Holiday notifications not delivered to blueyonder accounts
http://community.virginmedia.com/t5/Email/Genuine-important-emails-from-our-domain-to-our-customers-are/m-p/3170703/highlight/true#M129918

2016 August 1
Virgin Media email-account holders complaining to business which cannot deliver messages
http://community.virginmedia.com/t5/Email/quot-Spam-content-found-quot/m-p/3169348/highlight/false#M129636

2016 August 1
Legitimate emails from global online retailer blocked as spam to Virgin Media addresses, postmaster not responding
http://community.virginmedia.com/t5/Email/Legitimate-emails-being-blocked-as-spam-at-ntlworld-com/m-p/3169121/highlight/false#M129618

2016 July 31
Delayed order-confirmation emails for Amazon seller
http://community.virginmedia.com/t5/Email/Too-many-simultaneous-sessions/m-p/3167453/highlight/true#M129482

2016 July 29
Emails from switchsupermarket.com not delivered to Virgin Media addresses
http://community.virginmedia.com/t5/Email/DSN-Code-5-2-0-unknown-mailbox-related-status-smtp-554-5-2-0/m-p/3165929/highlight/false#M129371

2016 July 29
Mail to me not delivered; email administrator not able to deliver to Virgin Media addresses
http://community.virginmedia.com/t5/Email/error-message/m-p/3165100/highlight/true#M129291

2016 July 28
Boss unable to email sister with ntlworld account
http://community.virginmedia.com/t5/Email/ntworld-com-554-5-2-0-Spam-content-found/m-p/3164972/highlight/true#M129260

2016 July 27
Unable to email ntlworld.com address from work account
http://community.virginmedia.com/t5/Email/Errors-sending-emails-from-ntlworld-address/m-p/3164339/highlight/false#M129213

2016 July 27
Unable to email pay slip as PDF attachment to blueyonder account
http://community.virginmedia.com/t5/Email/Email-rejected-as-spam/m-p/3164030/highlight/true#M129158

2016 July 26
Intermittent inability to deliver email to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Email-Deliverability/m-p/3164404/highlight/true#M129186

2016 July 26
Unable to reply to business emails
http://community.virginmedia.com/t5/Email/Email-spam-error-message/m-p/3163764/highlight/false#M129144

2016 July 25
Client unable to deliver emails to blueyonder and Virgin Media addresses
http://community.virginmedia.com/t5/Email/5-2-0-Spam-Content-Found-for-Legitimate-Emails/m-p/3162827/highlight/true#M129043

2016 July 23
Amazon order-confirmation emails missing or delayed;
Amazon package arrived before emails about order arrived in Virgin Media account
http://community.virginmedia.com/t5/Email/Amazon-emails-not-arriving/m-p/3161333/highlight/true#M128913

2016 July 23
Unable to email own ntlworld account
http://community.virginmedia.com/t5/Email/Cannot-send-cc-or-bcc-own-email/m-p/3161202/highlight/true#M128890

2016 July 22
Unable to deliver opt-in marketing emails to customers with Virgin Media email addresses; postmaster not responding
http://community.virginmedia.com/t5/Email/Cannot-deliver-email-to-ntlworld-virgin-or-blueyonder-customers/m-p/3160800/highlight/true#M128859

2016 July 22
SendGrid unable to deliver messages to customers
http://community.virginmedia.com/t5/Email/Blocks-at-ntlworld-blueyonder-virgin-net-and-virginmedia-net/m-p/3160697/highlight/true#M128847

2016 July 22
Smart Pension unable to deliver messages to customers with Virgin Media accounts
http://community.virginmedia.com/t5/Email/Remove-URL-from-blacklist/m-p/3160567/highlight/true#M128837

2016 July 21
All emails from domain not delivered to Virgin Media accounts, even blank messages
http://community.virginmedia.com/t5/Email/Emails-getting-blocked-by-Spam-Content/m-p/3160000/highlight/true#M128778

2016 July 21
UK company unable to deliver messages to Virgin Media accounts, disabling footer allows message through
http://community.virginmedia.com/t5/Email/SPAM-Delisting/m-p/3159836/highlight/true#M128761

2016 July 21
Client unable to deliver messages to ntlworld.com accounts
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-are-rejected-as-spam/m-p/3159628/highlight/true#M128713

2016 July 20
Order-confirmation emails not delivered to customers with ntlworld.com accounts
http://community.virginmedia.com/t5/Email/blueyonder-co-uk-Spam-content-found/m-p/3158883/highlight/true#M128616

2016 July 19
Not receiving emails from two organizations, one a history society
http://community.virginmedia.com/t5/Email/Emails-Not-Being-Received/m-p/3158446/highlight/true#M128577

2016 July 19
Unable to deliver order-confirmation emails to Virgin Media addresses
http://community.virginmedia.com/t5/Email/Undelivered-Mail-Returned-to-Sender/m-p/3158051/highlight/true#M128526

2016 July 18
Spam content blocks
http://community.virginmedia.com/t5/Email/spam-content-found/m-p/3157419/highlight/true#M128422

2016 July 18
Unable to deliver email to Virgin Media email addresses; 
Delayed messages from National Lottery and the pensionsregulator.gov.uk
http://community.virginmedia.com/t5/Email/Non-delivery-issues-to-ntlworld-blueyonder-virgin-net-users/m-p/3157247/highlight/true#M128388

2016 July 16
Critique of spam-content filters
http://community.virginmedia.com/t5/Email/Spam-Content-Filters-a-Critique/m-p/3156171/highlight/false#M128258

2016 July 15
Many returned messages to Virgin Media accounts on July 4th
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-content-found/m-p/3155857/highlight/true#M128218

2016 July 15
Individual unable to email ntlworld.com accounts
http://community.virginmedia.com/t5/Email/Bounced-e-mails/m-p/3155252/highlight/true#M128165

2016 July 13
Friend unable to email blueyonder address
http://community.virginmedia.com/t5/Email/Emails-sent-to-my-Blueyonder-address-sometimes-fail/m-p/3153691/highlight/false#M127963

2016 July 12
Unable to email blueyonder.co.uk address
http://community.virginmedia.com/t5/Email/Any-email-I-send-from-an-email-account-quot-jamesmoira-lineone/m-p/3153497/highlight/true#M127930

2016 July 12
Unable to email blueyonder.co.uk and virginmedia.com addresses for past couple of weeks
http://community.virginmedia.com/t5/Email/Emails-bounced-from-blueyonder-co-uk-as-SPAM/m-p/3152590/highlight/true#M127837

2016 July 12
Client unable to email Virgin Media, blueyonder and ntlworld addresses
http://community.virginmedia.com/t5/Email/smtp-554-5-2-0-Spam-content-found/m-p/3152874/highlight/true#M127874

2016 July 11
In Cambodia for travel, email not delivered due to "too many recipients" error, using Gmail account instead
http://community.virginmedia.com/t5/Email/Too-many-recipients-VM501-error-add-Cambodia-to-the-list-of/m-p/3151353/highlight/true#M127693

2016 July 7
Company unable to deliver emails to virginmedia addresses
http://community.virginmedia.com/t5/Email/5-2-0-SMTP-554-Spam-Content-Found/m-p/3149337/highlight/true#M127442

2016 July 6
Emails from energy supplier First Utility not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Not-receiving-email/m-p/3148756/highlight/false#M127355

2016 July 6
Emails to customer/s not delivered to blueyonder accounts
http://community.virginmedia.com/t5/Email/Rejected-Spam-content-found-response-to-blueyonder-email/m-p/3148628/highlight/true#M127326

2016 July 6
Emails to subscribers not being delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Why-are-my-subscribed-user-emails-being-rejected-as-spam/m-p/3148485/highlight/true#M127311

2016 July 6
Legitimate emails to Virgin Media account not delivered
http://community.virginmedia.com/t5/Email/Legitimate-emails-blocked/m-p/3148463/highlight/true#M127306

2016 July 4
Emails to customers not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-blueyonder-virginmedia-rejected/m-p/3148104/highlight/true#M127270

2016 July 4
Bulk email from prize-draw website not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Bulk-sending-getting-high-bounce-rate/m-p/3147035/highlight/true#M127159

2016 July 1
Order confirmation emails from Aldi and Joules not delivered to ntlworld account
http://community.virginmedia.com/t5/Email/Blocked-emails-ntlworld-com/m-p/3145819/highlight/true#M127036

2016 July 1
Company unable to deliver emails to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Spam-Content-Found/m-p/3145319/highlight/true#M126987

2016 July 1
Not receiving all email to ntlworld account
http://community.virginmedia.com/t5/Email/Not-receiving-all-my-emails-on-my-ntlworld-account/m-p/3145448/highlight/false#M127000

2016 June 30
Customer invoice emails not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email/VirginMedia-BlueYonder-amp-NTLWorld-email-sending-problems/m-p/3144955/highlight/true#M126952

2016 June 29
Email from Gmail account to Virgin Media account rejected or delayed due to "too many simultaneous connections", adjustment made by Virgin Media for Gmail, fixed on or before July 8th
http://community.virginmedia.com/t5/Email/Problem-receiving-email-from-a-gmail-account/td-p/3144383/highlight/true

2016 June 29
Emails to Virgin Media addresses rejected due to dropped connections
http://community.virginmedia.com/t5/Email/Emails-to-virgin-net-ntlworld-com-and-virginmedia-com-addresses/td-p/3144360/highlight/false

2016 June 29
Verification email from Amazon for password change not received in blueyonder account
http://community.virginmedia.com/t5/Email/not-receiving-certain-emails/m-p/3144189/highlight/true#M126901

2016 June 29
Emails to group members with blueyonder addresses rejected
http://community.virginmedia.com/t5/Email/I-am-in-group-list-of-over-100-only-BLUEYONDER-email-address/m-p/3144115/highlight/true#M126880

2016 June 24
Emails to customers with blueyonder and ntlworld accounts not delivered due to rate limiting
http://community.virginmedia.com/t5/Email/Emails-to-Blueyonder-and-NTLWorld-being-dropped-as-spam/m-p/3141020/highlight/true#M126621

2016 June 24
Emails to customers with Virgin Media accounts not delivered, dropped SMTP connections
http://community.virginmedia.com/t5/Email/mx-mnd-ukmail-iss-as9143-net-dropping-SMTP-connections/m-p/3140788/highlight/true#M126606

2016 June 23
Password reset emails not being delivered to blueyonder account
http://community.virginmedia.com/t5/Email/Emails-being-blocked-when-trying-to-reset-passwords/m-p/3140585/highlight/true#M126583

2016 June 23
Emails to sports group not delivered to blueyonder and virginmedia addresses
http://community.virginmedia.com/t5/Email/Emails-from-gmail-to-virginmedia-com-and-blueyonder-co-uk/m-p/3140497/highlight/true#M126571

2016 June 23
Solicitor's office unable to email virginmedia.com addresses
http://community.virginmedia.com/t5/Email/mx6-mnd-ukmail-iss-as9143-net-rejected-your-message/m-p/3140308/highlight/true#M126550

2016 June 19
Emails about weekly online magazine not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/E-mails-that-never-get-through/m-p/3137666/highlight/true#M126304 

2016 June 17
Client emails not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Email-sent-to-Virgin-amp-Blue-Yonder-reported-as-Spam/m-p/3136338/highlight/true#M126182 

2016 June 17
Messages not delivered
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/blueyonder-co-uk-bounce-back/m-p/3136212/highlight/true#M126172 

2016 June 15
Hayling Island U3A charity unable to deliver messages to Virgin Media accounts, no response after ten weeks
http://community.virginmedia.com/t5/Email/Mail-rejected-as-Spam-content-found/td-p/3135186/highlight/false

2016 June 11
Emails not received from son's school
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Unable-to-receive-certain-emails/m-p/3132288/highlight/true#M125833

2016 June 9
High school unable to deliver emails to blueyonder addresses
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/E-mail-to-blueyonder-co-uk-bounced-due-to-spam-content/m-p/3130713/highlight/true#M125673

2016 June 9
School unable to deliver email to Virgin Media addresses
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Spam-content-found/m-p/3130725/highlight/true#M125676

2016 June 9
Unable to respond to email from school, "spam content found"
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Can-t-reply-to-emails-on-ntlworld/m-p/3130717/highlight/true#M125675

2016 June 7
Business unable to send some emails to Virgin Media accounts
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Some-emails-delivered-and-some-bouncing-with-spam-content-found/m-p/3129159/highlight/true#M125534

2016 June 7
Virgin Media rejecting emails from reputable companies
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Rejected-emails/m-p/3129201/highlight/true#M125539

2016 June 7
Insurance company unable to send email to Virgin Media accounts
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Can-t-send-emails-to-ntlworld-com-and-virginmedia-com/m-p/3129045/highlight/true#M125525

2016 June 6
Emails to Virgin Media accounts returned as spam
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-Bouncing-back/m-p/3128941/highlight/true#M125519

2016 June 6
Emails from kerrylondon.co.uk not delivered
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Spam-content-found-bounce-back-when-I-try-to-email-my-virgin/m-p/3128406/highlight/true#M125493

2016 June 4
Emails not delivered to Virgin Media addresses
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Spam-content-found-in-reply-to-end-of-DATA/m-p/3127674/highlight/true#M125415

2016 June 4
Emails not delivered to ntlworld accounts
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/ntlworld-em-adresses-rejected/m-p/3127481/highlight/true#M125409

2016 June 3
Bowls club emails not delivered to Virgin Media accounts
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/I-cannot-e-mail-Blueyonder-A-Cs-Again-coming-back-as-spam-yet/m-p/3126730/highlight/true#M125330

2016 June 2
Company payment-details emails not delivered to Virgin Media accounts
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-being-rejected-Spam-content-found/m-p/3126275/highlight/true#M125300

2016 May 31
Unable to deliver email to Virgin Media addresses
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Valid-emails-not-being-received-to-end-users/m-p/3124876/highlight/true#M125186 

2016 May 26
Ticketing business unable to send emails to Virgin Media accounts
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/Email-rejected-possible-spam-content/m-p/3122589/highlight/true#M124990

2016 May 23
No longer receiving Amazon order confirmation emails forwarded from another domain
http://community.virginmedia.com/t5/Email/Some-Amazon-emails-forwarded-from-another-domain-not-delivered/m-p/3119652/highlight/true#M124763

2016 May 19
Community association emails not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/email-to-ntlworld-and-virginmedia-addresses-rejected-quot-Spam/m-p/3116805/highlight/true#M124515

2016 May 17
Northamptonshire NHS unable to email Virgin Media accounts, resulting in missed appointments, Northamptonshire Telegraph
http://www.northantstelegraph.co.uk/news/health/health-news/northamptonshire-nhs-governor-says-email-system-problems-have-caused-patients-to-miss-appointments-1-7385266

2016 May 17
Customers not receiving bills sent by email
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-to-virginmedia-com-addresses-failing/m-p/3115216/highlight/true#M124392

2016 May 13
Motor Neurone Disease Association, emails not delivered to Virgin Media Accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/blueyonder-ntlworld-and-virgin-media-SPAM/m-p/3112319/highlight/true#M124080

2016 May 10
Email from Gmail account not delivered to Virgin Media address
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Spam-content/m-p/3110040/highlight/true#M123931

2016 May 9
Email from zurichtogether.co.uk not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-rejected-in-error-can-you-whitelist-our-domain-please/m-p/3108692/highlight/true#M123785

2016 May 4
Not able to send email from work address to Virgin Media account
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Re-One-of-your-hosting-companys-mx-mnd-ukm-ail-iss-as-9143-net/m-p/3105271/highlight/true#M123505

2016 April 29
Email from charity not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Please-unblock-our-Domain/m-p/3101617/highlight/true#M123163

2016 April 26
Emails containing signature file not delivered to Virgin Media addresses
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-being-blocked-with-5-5-4-SPAM-content-found/m-p/3099074/highlight/true#M122916

2016 April 29
Emails from English Heritage not delivered to Virgin Media addresses
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-being-rejected/m-p/3101448/highlight/true#M123141

2016 April 29
Emails not delivered to Virgin Media addresses
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-failing-554-Spam-content-found/m-p/3101454/highlight/true#M123143

2016 April 26
Order emails from Tesco not delivered to Virgin Media addresses
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/RTM-messages-blocked-by-Virgin-Media-Domains/m-p/3099242/highlight/true#M122946

2016 April 26
Individual unable to deliver messages to Virgin Media addresses
https://community.virginmedia.com/t5/Email-Cloud-and-webspace/E-mails-sent-to-ntlworld-addresses-go-to-spam/m-p/3099239/highlight/true#M122944

2016 April 21
Emails from chillfactore.com not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Legit-emails-being-blocked/m-p/3095300/highlight/true#M122424

2016 April 20
Job-interview confirmation from UK.gov not delivered to Virgin Media account
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Virgin-is-blocking-certain-emails-coming-from-websites/m-p/3095175/highlight/true#M122430

2016 April 20
Emails from Kent County Council not delivered to Virgin Media account
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Blocked-e-mails/m-p/3094755/highlight/true#M122363

2016 April 19
Church emails not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Emails-blocked/m-p/3093909/highlight/true#M122229

2016 April 19
Emails to subscribers not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Spam-Content/m-p/3094132/highlight/true#M122271

2016 April 19
Emails not received from legitimate business while spam levels remain unacceptably high
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Can-t-receive-email-from-some-legitimate-websites-anymore/m-p/3093714/highlight/true#M122203

2016 April 16
Not receiving emails from school
http://community.virginmedia.com/t5/Email/Not-receiving-all-emails/m-p/3114488/highlight/true#M124337

2016 April 15
Unable to receive email from children's school since autumn, postmaster not responding
http://community.virginmedia.com/t5/Email/Can-t-receive-email-from-school-domain/td-p/3091400

2016 April 13
Legitimate email not delivered to Virgin Media address
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Re-One-of-your-hosting-companys-mx-mnd-ukmail-iss-as9143-net-is/m-p/3089058/highlight/true#M121595

2016 April 12
Lifeworks unable to deliver messages to blueyonder addresses, severe business disruption
http://community.virginmedia.com/t5/Email/Despite-correct-SPF-records-our-Emails-get-sent-to-Blue-Yonder/m-p/3088026/highlight/true#M121481

2016 April 12
Reenactors group unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Here-s-one-for-you/m-p/3088003/highlight/true#M121477

2016 April 11
Messages from groupspace organization not delivered to Virgin Media addresses
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Blocked-Domains-on-E-mail-groupspaces/m-p/3087642/highlight/true#M121432

2016 April 11
Unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Spam-content-found/m-p/3087045/highlight/true#M121345

2016 April 7
Foodanddrinkrecruit.co.uk unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/SPAM/m-p/3084273/highlight/true#M121034

2016 April 6
Messages to ntlworld not delivered, same message delivered to non-Virgin Media domains
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-rejected-with-quot-Spam-Content-Found/m-p/3082896/highlight/true#M120804

2016 April 6
Client of Cortec IT unable to deliver messages to ntlworld accounts
http://community.virginmedia.com/t5/Email/bounceback-marked-as-spam/m-p/3083070/highlight/true#M120834

2016 April 4
Company unable to reply to ntlworld account
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-Content-Found/m-p/3080865/highlight/true#M120498

2016 April 2
Unable to deliver message to Virgin Media account until removed signature
http://community.virginmedia.com/t5/Email/spam-content-found-only-when-i-put-my-signature-into-emails/m-p/3079812/highlight/true#M120401

2016 April 2
Unable to reply to message, removing original content allowed delivery
http://community.virginmedia.com/t5/Email/Problem-replying-to-emails/m-p/3079600/highlight/true#M120376

2016 April 2
Virgin Media account holders report not receiving all email sent to them, missing emails
http://community.virginmedia.com/t5/Email/Missing-Emails/td-p/3058664/highlight/true
 
2016 March 31
Client using Office365 unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Spam-content-found/m-p/3078061/highlight/true#M120105

2016 March 28
Company unable to deliver order confirmation and updates to Virgin Media customers
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-content-found/m-p/3075002/highlight/true#M119527

2016 March 26
Unable to deliver Bodyworkcpd newsletter to about 500 Virgin Media addresses
http://community.virginmedia.com/t5/Email/mail-sent-to-ntl-blueyonder-email-addresses-rejected-as-spam/m-p/3074410/highlight/true#M119435

2016 March 23
Travel marketing company unable to deliver messages to Virgin Media accounts;
Request for tools to check sending domain, not answered
http://community.virginmedia.com/t5/Email/Our-IP-is-blacklisted-from-sending-emails-to-Virgin-users-amp/m-p/3071711/highlight/true#M118843

2016 March 21
Individual unable to respond to message
http://community.virginmedia.com/t5/Email/Message-reply-Failure-due-to-spam-detection/m-p/3070213/highlight/true#M118665

2016 March 20
TopCashBack unable to deliver messages to Virgin Media accounts, customer reports
http://community.virginmedia.com/t5/Email/Emails-from-Top-Cashback/m-p/3069547/highlight/true#M118584

2016 March 17
Unable to deliver messages to bowling friend with ntlworld account;
Team unable to deliver messages to Virgin Media accounts, asking for non-Virgin addresses
http://community.virginmedia.com/t5/Email/Email-to-NTLWorld-flagged-as-SPAM/m-p/3067316/highlight/true#M118332 

2016 March 16
Customer using Google Apps unable to deliver messages to Virgin Media accounts, Virgin response "unacceptable"
http://community.virginmedia.com/t5/Email/Cannot-send-email-from-Google-Apps-to-virginmedia-com/m-p/3066454/highlight/true#M118236

2016 March 14
Individuals with ntlworld accounts unable to deliver messages to other ntlworld accounts
http://community.virginmedia.com/t5/Email/NTL-email-being-returned-as-spam-mailer-daemon/m-p/3064399/highlight/true#M117922

2016 March 11
Unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Re-Virgin-blocking-emails-from-particular-domain/m-p/3062807/highlight/true#M117653

2016 March 11
Charity unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Emails-to-all-Virginmedia-domains-are-bouncing-back-as-spam/m-p/3062610/highlight/true#M117615

2016 March 10
Unable to deliver important policy documents to customers with Virgin Media accounts, using Mimecast to send messages
http://community.virginmedia.com/t5/Email/SPAM-content-found/m-p/3061893/highlight/true#M117489

2016 March 10
Unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Emails-blocked-Reason-554-5-2-0-Spam-content-found/m-p/3061766/highlight/true#M117474

2016 March 9
Company not able to deliver messages to Virgin Media customers, deleted unused A record;
Sixth Form College, Solihull, cannot deliver messages to applicants with Virgin Media addresses
http://community.virginmedia.com/t5/Email/mx-mnd-ukmail-iss-as9143-net-Spam-content-found/td-p/3060730/highlight/true

2016 March 7
Client unable to deliver business emails to Virgin Media customers
http://community.virginmedia.com/t5/Email/Emails-to-Virgin-Media-NTL-World-and-Blueyounder-bouncing-back/m-p/3059321/highlight/true#M117270

2016 March 4
Intermittent inability to deliver messages to Virgin Media accounts using Fasthosts
http://community.virginmedia.com/t5/Email/Emails-are-being-marked-as-spam-to-all-Virginmedia-email/m-p/3057214/highlight/true#M117008

2016 March 4
Virgin Media customer unable to deliver messages to other Virgin Media addresses
http://community.virginmedia.com/t5/Email/My-email-to-other-virgin-media-accounts-is-not-delivered-quot/m-p/3057046/highlight/true#M116979

2016 March 1
Removal company unable to deliver quotes to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Spam-content-found-to-individual-emails-sent/m-p/3054774/highlight/true#M116765

2016 February 29
Individual unable to deliver message to long-standing contact
http://community.virginmedia.com/t5/Email/e-mails-failed-due-to-spam-content-found/m-p/3054012/highlight/true#M116689

2016 February 29
Gmail message containing only link to image rejected as spam, Cloudmark removed block
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-Content-Found/m-p/3054181/highlight/true#M116717

2016 February 29
Messages delayed two days to members of golf club with Virgin Media addresses
http://community.virginmedia.com/t5/Email/Not-network-techie/m-p/3052785/highlight/true#M116598

2016 February 27
Dotmailer unable to deliver messages to ntlworld accounts,  error "flowcontrol r", VM domains "our biggest problem area", no response from postmaster or abuse addresses;
Second report "Too many simultaneous sessions"
http://community.virginmedia.com/t5/Email/Problems-delivering-to-Virgin-domains/m-p/3052755/highlight/true#M116597

2016 February 26
Shropshire ITC unable to deliver message to a ntlworld account
http://community.virginmedia.com/t5/Email/Spam-contents-in-e-mail/m-p/3051606/highlight/true#M116477 

2016 February 26
Individual with ntlworld address unable to forward messages
http://community.virginmedia.com/t5/Email/554-554-5-2-0/m-p/3052209/highlight/true#M11653

2016 February 24
School unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/All-emails-bouncing-back/m-p/3049779/highlight/true#M116254

2016 February 24
Gallery Kinsale unable to deliver messages to blueyonder account, sending to Gmail instead
http://community.virginmedia.com/t5/Email/Rejected-emails/m-p/3050114/highlight/true#M116310

2016 February 23
Unable to reply to important contact
http://community.virginmedia.com/t5/Email/Outbound-email-to-one-person-blocked-as-spam/m-p/3049259/highlight/true#M116211

2016 February 21
Email from volunteer groups not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email-Cloud-and-webspace/Blocked-for-Spam/m-p/3047269/highlight/true#M116053

2016 February 4
Individual unable to deliver legitimate messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-Virgin-bounce-back/m-p/3034031/highlight/true#M114853

2016 February 2
Crazyfree.co.uk unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Request-to-delist-an-IP-from-blacklist/m-p/3031395/highlight/true#M114431

2016 February 2
Georgeous Couture unable to reply to messages from ntlworld customers
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-bouncing-back/m-p/3031666/highlight/true#M114479
and
http://community.virginmedia.com/t5/Email/Bouncing-emails-due-to-domain-name-in-body-of-email/m-p/3033521/highlight/true#M114781 

2016 February 1
Whitelist request for legitimate email
http://community.virginmedia.com/t5/Email/Email-domain-added-to-safe-list/m-p/3030319/highlight/true#M114335

2016 January 29
Individual unable to send message to wife's ntlworld account
http://community.virginmedia.com/t5/Email/Spam-content-found/m-p/3028462/highlight/true#M114132

2016 January 28
Customers with Virgin Media addresses not receiving purchased tickets
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-virginmedia-com-rejected-with-quot-Spam/m-p/3027197/highlight/true#M113982

2016 January 28
Legitimate emails to business customers not delivered to Virgin Media addresses;
Emails from office address not delivered to home Virgin Media accounts
http://community.virginmedia.com/t5/Email/Virgin-Rejecting-Legitimate-Emails-mx-mnd-ukmail-iss-as9143-net/td-p/3027297/highlight/true

2016 January 28
Virgin Media instructions for bulk senders
http://community.virginmedia.com/t5/Email/Spam-Content-Found-error-message/m-p/3027097/highlight/true#M113963

2016 January 27
Crowne Plaza Hotel in Birmingham unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Email-blocked-as-Spam/m-p/3026306/highlight/true#M113886

2016 January 26
Business unable to deliver messages to clients with Virgin Media addresses
http://community.virginmedia.com/t5/Email/lt-5-2-0-smtp-554-5-2-0-Spam-Content-Found/m-p/3025495/highlight/true#M113780

2016 January 26
Previous report "solved" by whitelisting email address;
Postmaster did not respond to message about Virgin Super Hub network log messages blocked
http://community.virginmedia.com/t5/Security-matters/Error-554-Spam-Content-Found-The-quot-fix-quot/m-p/3025689/highlight/true#M21055

2016 January 25
Client using Office365 unable to deliver messages to Virgin Media accounts;
Request for tools to check content against Cloudmark;
Forwarding to Gmail account from ntlworld not delivering all messages
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-content-found/m-p/3024392/highlight/true#M113616

2016 January 25
Scout district commissioner unable to deliver messages to Virgin Media and zen accounts
http://community.virginmedia.com/t5/Email/How-do-I-stop-my-emails-being-rejected-as-spam/td-p/3024450/highlight/true

2016 January 25
Two individuals unable to deliver messages, spam content found
http://community.virginmedia.com/t5/Email/Sending-emails/m-p/3024335/highlight/true#M113607

2016 January 25
Client unable to deliver messages to blueyonder accounts
http://community.virginmedia.com/t5/Email/554-5-2-0-Spam-content-found/td-p/3024392/highlight/true

2016 January 25
Business unable to reply with shipping quotes and prices to customers using blueyonder and ntlworld accounts
http://community.virginmedia.com/t5/Email/Reply-emails-to-your-users-are-being-marked-as-Spam/m-p/3024671/highlight/true#M113649

2016 January 24
Individual unable to deliver message to Virgin Media accounts when attachment present
http://community.virginmedia.com/t5/Email/Email-Spam-Attachments/m-p/3023486/highlight/true#M113542

2016 January 22
Simulationexams.com unable to deliver message to customer with virginmedia.com address
http://community.virginmedia.com/t5/Email/Email-bouncing/m-p/3021895/highlight/true#M113367

2016 January 21
Exchange cluster unable to deliver messages to Virgin Media accounts;
Gmail unable to deliver message to ntlworld account if signature included;
Small business unable to deliver messages to customers and contractors at ntlworld accounts
http://community.virginmedia.com/t5/Email/554-Spam-Content-Issue-No-Spam/td-p/3021766/highlight/true

2016 January 20
Company not able to deliver legitimate emails to Virgin Media customers; 
Email administrator unable to deliver messages to Virgin Media accounts;  
Individual unable to email friend;  
School unable to deliver messages to ntlworld accounts;  
Postmaster not responding; 
Order confirmation emails to customers with Virgin Media accounts not delivered; 
Estate agent unable to deliver messages to clients with Virgin Media account; 
More than forty additional reports from businesses and individuals;
Postmaster not responding;
Client of Fife IT Suport unable to deliver messages to Virgin Media addresses;
Large Bristol law firm, DAS Law, unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/One-of-your-hosting-companys-mx-mnd-ukmail-iss-as9143-net-is/td-p/2918583/highlight/true

2016 January 17
Complaints about inadequate spam filtering; Legitimate email not delivered
https://community.virginmedia.com/t5/Email/Why-is-there-so-much-spam-and-no-filter/td-p/3017193/page/6

2016 January 17
Unable to reply to message, spam content found; suggestion to move to other email provider
http://community.virginmedia.com/t5/Email/Continuing-email-problem/m-p/3017352/highlight/true#M112881

2016 January 16
Multiple customers report not receiving Travelodge confirmation emails;
Not receiving promotional emails from Amazon
http://community.virginmedia.com/t5/Email/Confirmation-of-booking-emails-from-Travelodge-not-getting-to-my/td-p/3016599/highlight/true

2016 January 16
Gmail Business account unable to deliver messages to ntlworld.com account
https://community.virginmedia.com/t5/Email/Error-554-Spam-Content-Mind-numbingly-inept-quot-technical/td-p/3016918

2016 January 16
Solicitor unable to deliver messages about house move;
Company sending legitimate emails not able to deliver messages to Virgin Media accounts; 
Outsourced email provider unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Spam-Content-Found/m-p/3016535/highlight/true#M112747

2016 January 15
Unable to deliver mail to customers at ntlworld addresses, delivered OK to non-Virgin domains
http://community.virginmedia.com/t5/Email/Emails-to-ntlworld-com-rejected-with-quot-Spam-Content-Found/m-p/3015932/highlight/true#M112671

2016 January 14
Individual unable to deliver message to own ntlworld address from ntlworld account
http://community.virginmedia.com/t5/Email/Emails-being-marked-as-spam-to-NTLworld-account/m-p/3015098/highlight/true#M112529

2016 January 13
Dental practice unable to deliver booking confirmations, appointment reminders and payment receipts to Virgin Media addresses
http://community.virginmedia.com/t5/Email/554-Error-Message-all-virginmedia-and-ntlworld-emails/m-p/3013449/highlight/true#M112367

2016 January 13
Transformeurope.com unable to deliver messages to ntlworld accounts
http://community.virginmedia.com/t5/Email/Can-t-send-emails-to-ntlworld-com/m-p/3014108/highlight/true#M112428

2016 January 7
Not receiving daily Amazon emails
http://community.virginmedia.com/t5/Email/Missing-Amazon-emails-any-solutions/m-p/3008550/highlight/true#M111954

2016 January 7
Church emails from wswinlyd.org.uk delayed or not delivered to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Not-received-delayed-e-mail/m-p/3008259/highlight/true#M111917

2016 January 7
Roundaboutltd.org unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/Emails-to-virgin-and-blueyonder-addresses-bounce-back-Spam/m-p/3008301/highlight/true#M111921

2016 January 7
Clients unable to deliver messages to Virgin Media accounts;
Two similar reports
http://community.virginmedia.com/t5/Email/mx-tb-ukmail-iss-as9143-net-rejecting-email/m-p/3008546/highlight/true#M111953

2016 January 7
Individual unable to deliver messages to friends and colleagues with ntlworld accounts
http://community.virginmedia.com/t5/Email/My-emails-to-NTLworld-are-being-rejected-by-the-Spam-Filters/m-p/3008131/highlight/true#M111901

2016 January 7
Client unable to deliver messages to Virgin Media addresses, loss of bookings and sales
http://community.virginmedia.com/t5/Email/Email-rejected-with-SPAM-content-there-is-no-SPAM-content-help/m-p/3008092/highlight/true#M111896

2016 January 6
Unable to deliver messages to sister with Virgin Media account
http://community.virginmedia.com/t5/Email/Emails-rejected-due-to-Spam-content-found/m-p/3007675/highlight/true#M111839

2016 January 6
Not receiving all email at ntlworld account, message delivered OK to Gmail account
http://community.virginmedia.com/t5/Email/emails-to-accounts-at-ntlworld-com/m-p/3007484/highlight/true#M111805

2016 January 5
Business unable to deliver messages to Virgin Media accounts, same message delivered OK to non-Virgin Media domains
http://community.virginmedia.com/t5/Email/Mail-rejected-as-spam/m-p/3006011/highlight/true#M111654

2016 January 5
Individual unable to receive messages from uk.issworld.com, spam content found
http://community.virginmedia.com/t5/Email/my-blueyonder-email-account/m-p/3006728/highlight/true#M111730

2016 January 4
Four senders unable to deliver messages to Virgin Media accounts;
School unable to deliver message to potential student;
Unable to deliver newsletter to Virgin Media addresses, no problems with non-Virgin domains;
Aisgroup.co.uk unable to deliver messages to Virgin Media addresses;
Business 'nightmare', unable to deliver messages to Virgin Media customers
http://community.virginmedia.com/t5/Email/Other-mail-system-problem-554-5-2-0-Spam-content-found/td-p/3005027

2016 January 4
Spreadex.com unable to deliver messages to Virgin Media addresses since 30th December
http://community.virginmedia.com/t5/Email/SPAM-Blocking/m-p/3005553/highlight/true#M111595

2016 January 4
Messages to virgin.net account not delivered
http://community.virginmedia.com/t5/Email/Emails-getting-bounced-to-Virgin-net-address/m-p/3005489/highlight/true#M111589

2016 January 3
Individual unable to deliver messages from blueyonder accounts to other blueyonder addresses
http://community.virginmedia.com/t5/Email/Delivery-Status-Notification-SPAM-content-found/m-p/3004182/highlight/true#M111442

2016 January 3
Not receiving promotional emails from Amazon
http://community.virginmedia.com/t5/Email/Why-am-I-not-receiving-emails-from-Amazon-anymore/m-p/3004783/highlight/true#M111504

2015 December 31
Online business using Office365 unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/Virgin-blocking-emails-from-particular-domain/m-p/3002243/highlight/true#M111207

2015 December 31
Virgin Media account holder not receiving daily Amazon emails, intermittent
http://community.virginmedia.com/t5/Email/Not-receiving-subscribed-Amazon-emails-anymore/m-p/3002116/highlight/true#M111191

2015 December 31
Messages sent by way of infusionsoft not delivered to customers with Virgin Media addresses
http://community.virginmedia.com/t5/Email/Email-blocked/m-p/3002433/highlight/true#M111240

2015 December 30
Individual unable to deliver message
http://community.virginmedia.com/t5/Email/Email-keeps-being-rejected-as-containing-spam-content/m-p/3001546/highlight/true#M111137

2015 December 27
Network log files for Virgin Super Hub not delivered after 19th December, spam content found
http://community.virginmedia.com/t5/Email/Superhub-log-emails-marked-as-spam-by-Virgin/m-p/2999795/highlight/true#M111006

2015 December 19
Business address unable to deliver message to ntlworld customer
http://community.virginmedia.com/t5/Email/genuine-email-classified-as-spam/m-p/2995366/highlight/true#M110463
 
2015 December 19
Unable to deliver messages to some blueyonder addresses
http://community.virginmedia.com/t5/Email/Spam-Content-Found/m-p/2995230/highlight/true#M110442

2015 December 19
Church unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/SPAM-email-not-true/m-p/2995571/highlight/true#M110486

2015 December 16
ARGROUP.CO.UK unable to deliver messages to clients with Virgin Media addresses
http://community.virginmedia.com/t5/Email/mx-mnd-ukmail-iss-as9143-net-is-blocking-our-business-emails-to/m-p/2993076/highlight/true#M110173

2015 December 16
Online article, Hapless Virgin Media customers face ongoing email block woes, The Register
http://www.theregister.co.uk/2015/12/16/virgin_media_fesses_spam_email_fail/

2015 December 16
Three senders unable to deliver legitimate emails to customers/clients/members at Virgin Media
http://community.virginmedia.com/t5/Email/Can-t-send-emails-to-ntlworld-email-addresses/m-p/2993009/highlight/true#M110168

2015 December 16
Heart.org.uk, sending from Office365, unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/Email-content-sending-domain-flagged-as-spam/m-p/2993032/highlight/true#M110171

2015 December 15
Individual unable to deliver messages to specific addresses
http://community.virginmedia.com/t5/Email/Spam-error-message-when-sending-legit-emails/m-p/2991873/highlight/true#M109994 

2015 December 15
Unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Spam-Content-Found/m-p/2992231/highlight/true#M110060

2015 December 15
GovDelivery, local, state, and federal gov / agencies in UK and US, unable to deliver messages to ntlworld accounts; address postmaster@virginmedia.com
http://community.virginmedia.com/t5/Email/ntlworld-com-blocking-service-govdelivery-com/td-p/2992539/highlight/true

2015 December 14
Business unable to deliver legitimate messages to Virgin Media accounts, financial impact;
Similar March report from another sender
http://community.virginmedia.com/t5/Email/URGENT-Spam-Content-when-sending-to-VirginMedia-NTLWorld-and/m-p/2991000/highlight/true#M109872 

2015 December 12
Unable to deliver message to company accountant who has ntlworld account;
Messages from Office365 account not delivered to Virgin Media addresses
http://community.virginmedia.com/t5/Email/Legitimate-emails-bouncing-back-as-spam/td-p/2989595

2015 December 11
Individual unable to forward messages
http://community.virginmedia.com/t5/Email/Error-554/m-p/2989131/highlight/true#M109694

2015 December 10
Small email server unable to deliver messages to Virgin Media addresses, removed from "secret blacklist";  
Cloudmark spam-content filtering;
Scout district leader unable to deliver messages to Virgin Media addresses
http://community.virginmedia.com/t5/Email/mx-mnd-ukmail-iss-as9143-net-rejecting-legitimate-emails/td-p/2988707/highlight/true

2015 December 10
Daughter unable to reply to ntlworld account, postmaster not responding
http://community.virginmedia.com/t5/Email/E-mails-STILL-being-bounced-back-to-sender-as-spam/m-p/2988480/highlight/true#M109605

2015 December 10
Unable to deliver legitimate email to customers with blueyonder and ntlworld accounts
http://community.virginmedia.com/t5/Email/Email-spam/m-p/2988273/highlight/true#M109576

2015 December 8
Unable to deliver legitimate email to blueyonder and ntlworld accounts
http://community.virginmedia.com/t5/Email/Legitimate-emails-being-blocked-as-spam/m-p/2986262/highlight/true#M109259

2015 December 7
Inspiring-learning.com unable to deliver legitimate business emails to Virgin Media addresses
http://community.virginmedia.com/t5/Email/mx-mnd-ukmail-iss-as9143-net-is-blocking-our-emails/m-p/2985632/highlight/true#M109188

2015 December 5
Three reports of individuals unable to deliver messages to Virgin Media accounts;
Recipient not receiving all email, delivered as print-out through postbox instead;
Individual unable to deliver message to blueyonder account from Gmail
http://community.virginmedia.com/t5/Email/Emails-failing-Spam-content-found/td-p/2984272/highlight/true

2015 December 4
Unable to deliver messages to blueyonder accounts;
Jeepowners.club unable to deliver messages;
Heart.org.uk unable to deliver messages
http://community.virginmedia.com/t5/Email/Virgin-Email-Blacklist-spam-content-found/td-p/2982984/highlight/true/page/2

2015 December 3
Not able to deliver message to new employees
http://community.virginmedia.com/t5/Email/email-bounceback/m-p/2982465/highlight/true#M108709

2015 December 2
Not able to deliver message which contains email addresses from blueyonder to blueyonder
http://community.virginmedia.com/t5/Email/Email-returned-as-Spam/m-p/2982012/highlight/true#M108595

2015 December 2
Individual unable to reply to messages from clarksarchive.co.uk
http://community.virginmedia.com/t5/Email/I-cannot-reply-to-an-email/m-p/2981395/highlight/true#M108461

2015 December 1
Unable to deliver messages from Office365 to blueyonder addresses
http://community.virginmedia.com/t5/Email/Blueyonder-quot-spam-content-quot-mx-mnd-ukm-ail-iss-as-9143-net/m-p/2980391/highlight/true#M108267

2015 November 30
Beegood.co.uk unable to deliver messages to blueyonder customers; messages to postmaster also rejected; one other similar report
http://community.virginmedia.com/t5/Email/Blueyonder-mail-server-treating-all-our-mails-as-Spam/m-p/2979984/highlight/true#M108200

2015 November 30
Individual unable to send message due to "spam content found"
http://community.virginmedia.com/t5/Email/Error-message-from-mail-transport-server-554-554-5-2-0/m-p/2979543/highlight/true#M108115

2015 November 30
Client unable to deliver messages to blueyonder accounts;
Large corporations unable to deliver messages to Virgin Media accounts;
Company unable to deliver automated invoices to Virgin Media accounts;
Large organizations unable to deliver customer confirmations to Virgin Media accounts;
Seven additional reports; Google, Yahoo, Hotmail, Microsoft, BT, etc have absolutely no issues
http://community.virginmedia.com/t5/Email/blueyonder-co-uk-554-5-2-0-Spam-content-found/m-p/2979513/highlight/true#M108106

2015 November 24
Company unable to deliver messages to Virgin Media accounts; 
Will not share postmaster address, postmaster response delayed by volume of cases; 
Company not able to deliver shipping notifications to Virgin Media accounts; 
Business unable to deliver emails confirming transactions to blueyonder accounts; 
Company not able to deliver validations and quotes to customers with Virgin Media accounts;
Not able to deliver messages to ntlworld accounts, other non-Virgin domains fine
http://community.virginmedia.com/t5/Email/Spam-Content-Found/td-p/2974927/highlight/true/page/2

2015 November 20
Business hosted at cpanel.net unable to deliver legitimate emails to customers with blueyonder addresses, messages delivered fine to other domains
http://community.virginmedia.com/t5/Email/Emails-to-blueyonder-co-uk-being-blocked-as-spam/m-p/2972128/highlight/true#M106794

2015 November 17
No longer receiving Amazon order-confirmation emails
http://community.virginmedia.com/t5/Email/Lottery-and-Amazon-emails-not-being-received/m-p/2969111/highlight/true#M106093

2015 November 9
Individual unable to deliver messages to virgin and ntlworld accounts
http://community.virginmedia.com/t5/Email/I-can-t-send-emails-to-virgin-or-ntlworld-email-addresses/m-p/2962115/highlight/true#M104964

2015 November 6
Unable to deliver messages to clients with blueyonder and ntlworld accounts
http://community.virginmedia.com/t5/Email/mx1-tb-ukmail-iss-as9143-net-rejected-your-message-to-the/m-p/2959980/highlight/true#M104629
and
http://community.virginmedia.com/t5/Email/mx1-tb-ukmail-iss-as9143-net/m-p/2962030/highlight/true#M104947

2015 November 5
Individual with ntlworld account not receiving all email sent to them
http://community.virginmedia.com/t5/Email/Emails-sent-to-me-at-ntlworld-com-bouncing-back/m-p/2958764/highlight/true#M104459

2015 November 4
Unable to deliver Active Campaign newsletters to blueyonder addresses
http://community.virginmedia.com/t5/Email/Active-Campaign-newsletters-blacklisted/m-p/2958277/highlight/true#M104428

2015 November 3
Business unable to deliver messages to blueyonder and ntlworld addresses
http://community.virginmedia.com/t5/Email/Business-email-to-customers-at-blueyonder-and-ntlworld-bouncing/m-p/2957022/highlight/true#M104212

2015 November 3
Ecommerce store unable to deliver invoices to ntlworld addresses;
another ecommerce store unable to deliver messages to blueyonder and ntlworld accounts, no problem delivering to any other addresses;
Individual unable to deliver message to ntlworld account
http://community.virginmedia.com/t5/Email/Emails-that-I-send-to-NTLWORLD-email-addres-are-being-flagged-as/m-p/2957373/highlight/true#M104289

2015 November 2
Individual unable to deliver messages sent from blueyonder account
http://community.virginmedia.com/t5/Email/My-blueyonder-emails-are-being-rejected-as-spam-even-they-are/m-p/2956899/highlight/true#M104198

2015 October 27
Individual unable to deliver message to friend with blueyonder account
http://community.virginmedia.com/t5/Email/Re-Cannot-e-mail-Blueyonder-A-Cs-Again-coming-back-as-spam-yet/m-p/2953674/highlight/true#M103661

2015 October 25
Message from Google to Virgin Media address only containing web link rejected as spam
http://community.virginmedia.com/t5/Email/Genuine-emails-being-marked-as-SPAM/m-p/3195829/highlight/true#M131341

2015 October 23
Email from petrolprices.com not delivered, mailbox set to reject spam
http://community.virginmedia.com/t5/Email/Re-Cannot-e-mail-Blueyonder-A-Cs-Again-coming-back-as-spam-yet/m-p/2953674/highlight/true#M103661

2015 October 21
Charity unable to deliver opt-in newsletter to Virgin Media accounts; postmaster not responding after several weeks
http://community.virginmedia.com/t5/Email/Emails-rejected-as-spam/m-p/2947869/highlight/true#M103418

2015 October 20
Not receiving all messages from Amazon;
Postmaster not responding;
Three additional cases;
No resolution after several months, customer moved away from Virgin Media account
http://community.virginmedia.com/t5/Email/No-one-will-admit-that-legitimate-email-is-being-withheld-by-VM/m-p/2944773/highlight/true#M103068

2015 October 20
Clients of Vertical Hosting unable to deliver messages to Virgin Media accounts
http://community.virginmedia.com/t5/Email/Email-Blocking-to-Virgin-NTL-Blueyonder-Addresses/m-p/2944598/highlight/true#M103044

2015 October 18
Individual unable to deliver message
http://community.virginmedia.com/t5/Email/Why-do-I-keep-getting-this-message-when-I-try-to-Email-someone/m-p/2942764/highlight/true#M102752

2015 October 18
Business unable to deliver messages to clients, customers, and staff about appointments, schedules and payments;
Made problem report a week ago, no response
http://community.virginmedia.com/t5/Email/URGENT-PLEASE-HELP-Our-emails-are-being-blocked-by-your-server/m-p/2943192/highlight/true#M102796

2015 October 16
Online article, "Virgin Media refuse to whitelist any domains", "some customers may be experiencing issues with their email filters", The Register 
http://www.theregister.co.uk/2015/10/16/virgin_spam_continues_email_problems/

2015 October 15
Individual unable to deliver message to parents
http://community.virginmedia.com/t5/Email/mx5-tb-ukmail-iss-as9143-net-gave-this-error/m-p/2940191/highlight/true#M102355

2015 October 14
Unable to deliver message from Google to ntlworld account;
Local society unable to deliver messages to internal mailing list for ntlworld and virginmedia address, messages accepted fine by other email providers
http://community.virginmedia.com/t5/Email/E-mails-bouncing-back-to-sender/m-p/2939762/highlight/true#M102256

2015 October 13
Unable to deliver messages to clients with blueyonder and ntlworld addresses
Unable to deliver opt-in newsletter to ntlworld, virginmedia and blueyonder addresses
http://community.virginmedia.com/t5/Email/Emails-sent-to-Blueyonder-or-NTLworld-being-tagged-incorrectly/m-p/2938332/highlight/true#M101953

2015 October 13
Feelgoodaboutmoney.com unable to deliver client notifications to Virgin Media addresses;
Second-line support does not understand problem;
Online business unable to deliver messages to blueyonder and ntlworld addresses;
Three additional reports of "same problem";
Business unable to deliver messages to Virgin Media addresses;
Customers of firm creating non-Virgin Media addresses in order to receive correspondence;
Participants of cancer research study with Virgin Media addresses not receiving messages
http://community.virginmedia.com/t5/Email/Emails-rejecting-with-SPAM-content-but-there-is-none-Business/td-p/2937663/highlight/true

2015 October 12
B2B Loans & Mortgages unable to deliver messages to blueyonder accounts
http://community.virginmedia.com/t5/Email/Emails-sent-to-blueyonder-co-uk-mailbox-are-bouncing-back-as/m-p/2936978/highlight/true#M101759

2015 October 5
AdFender unable to deliver order confirmation messages to ntlworld accounts
http://community.virginmedia.com/t5/Email/Order-Confirmation-Emails-Classified-as-SPAM/m-p/2928873/highlight/true#M100355

2015 October 5
Pharmacy Center blog suggests Virgin Media recipients move to another email address because of undelivered messages
http://www.thepharmacycentre.com/index.php?option=com_blog&view=comments&pid=36

2015 October 5
Online article, Virgin Media's SPAM-AGEDDON 'fix' silences mailboxes, The Register
http://www.theregister.co.uk/2015/10/05/virgin_media_spam_fix_silences_mailboxes/

2015 October 3
Spam filter overly aggressive, call center does not understand problem, 20 thousand messages from legitimate sender rejected to ntlworld accounts, no resolution after a week;
Legitimate sender cannot deliver opt-in emails to customers;
Ecommerce system unable to deliver about 10 thousand transactional messages, rejected as spam, no response from Virgin Media after a week;
Individual not receiving message from Symantec;
Individual did not receive message from employer, staff at 150 phone number unaware of problem;
International travel company unable to deliver messages to blueyonder and ntlworld addresses
http://community.virginmedia.com/t5/Email/Email-filter-overly-agressive/td-p/2927541/highlight/true/page/3

2015 September 26
Not receiving Amazon order-confirmation emails
http://community.virginmedia.com/t5/Email/As-other-users-have-posted-I-am-no-longer-receiving-emails-from/m-p/2919669/highlight/true#M97545

2015 September 25 - 2016 September 2
Legitimate emails blocked as spam, phone support does not understand issue;
School unable to deliver messages to ntlworld accounts;
Relay.melbourne.co.uk unable to deliver messages to ntlworld addresses;
Eight reports of "same issue";
Client unable to deliver message to ntlworld account;
Liberis.co.uk unable to deliver messages to ntlworld addresses;
Sender using Office365 unable to deliver messages to ntlworld accounts;
Virgin telephone help desk unaware of issue, business cannot deliver messages from company server;
Legitimate emails from Virgin Media account not delivered to other Virgin Media accounts;
Postmaster has not responded after two weeks;
Individual unable to deliver message to ntlworld account from work address;
Virgin Media cancellations department unaware of problem, not receiving emails from two senders;
All mail from domain hosted at Office365 rejected as spam when sent to blueyonder and virginmedia addresses;
Postmaster has neither responded nor acknowledged report after five days;
When will there be a solution?
Unable to deliver message from work email at bp.com to blueyonder address;
Changing web mail setting allows legitimate email marked as spam to be delivered to mailbox;
Client unable to deliver message to ntlworld account;
Filed complaint for lack of support;
Avantiswealth.com investment company unable to deliver messages to ntlworld addresses;
Unable to deliver weekly email to subscribers;
Unable to deliver messages to some ntlworld accounts;
Client with previous problem delivering to blueyonder adddresses now unable to deliver to virgin.net;
George@asda.co.uk unable to deliver messages to Virgin Media accounts;
Whitelist request for company unable to deliver messages to Virgin Media addresses;
Individual unable to receive messages from employer to ntlworld account;
Has postmaster resolved any cases?
Request for more information about what is being done to solve problem;
Domain unable to deliver legitimate messages, spam content found;
Formal complaint assigned to email migration team;
Second-line support suggested cause was firewall of sending company;
Emails rejected to clients with ntlworld and blueyonder addresses for some time;
Virgin Media account holder notified by sender by phone that message could not be delivered; 
Unable to forward SMTP log to postmaster, message to postmaster rejected;
Company now able to deliver messages after correspondence with postmaster;
Request for form to expedite process of responding to businesses unable to deliver messages;
Individual with ntlworld account unable to receive message from sender;
Unable to deliver customer order updates to Virgin Media accounts;
Google domain unable to deliver message to virginmedia.com address;
Legitimate email from servers blocked as spam to ntlworld and virgin.net addresses;
Order confirmation emails rejected as spam to Virgin Media adddresses;
Anyone finding resolutions?
Message to postmaster also rejected for spam content;
Legitimate messages containing requested brochure links not delivered to Virgin Media addresses, request for standard block removal tools as offered by other email providers;
Overly-aggressive spam filtering;
Virgin Media response insulting;
Messages successfully delivered to non-Virgin Media addresses rejected by Virgin Media, request for status update, what steps taken to resolve, and expected resolution time;
Unable to deliver messages to Teneriffe timeshare owners with Virgin Media addresses;
Why individual responses, escalated to executive team;
Unable to deliver business emails to Virgin Media addresses;
Virgin Media account holders can reduce default spam setting in webmail to receive messages erroneously marked as spam;
Messages to postmaster including details are rejected for spam content;
Virgin Media removing erroneous spam-filter blocks;
Three articles in The Register describing problem at Virgin Media;
Objection to rDNS requirement;
Bottom line:  Virgin Media users receiving spam and not receiving legitimate email;
Problem not limited to bulk senders, affects individual as well, unable to deliver messages;
Organization unable to deliver messages to Virgin Media accounts;
Individual unable to receive legitimate email at Virgin Media after move to new email system;
Recommendation to senders to alert Virgin Media customers on company web site if message-delivery failing;
Surveyor unable to deliver messages to Virgin Media clients unless removes links in signature;
No resolution from email team to this significant and widespread problem;
Message with details of problem rejected as spam when sent to postmaster@virginmedia.com;
Confirmation that messages rejected as spam when sent to postmaster@virginmedia.com;
Advising clients to open email accounts not at Virgin Media due to lack of response or resolution;
Problem resolved after 31 posts and private messages, disappointed with customer service;
Problem resolved, wondering what actions Virgin Media took;
Whitelisting individual senders;
Whitelist request, have been unable to deliver messages to Virgin Media customers for weeks;
Individual unable to deliver messages to wife and family with Virgin Media accounts from Google account, Virgin Media support staff not informed about issue;
Unable to deliver information about insurance policy to client with ntlworld account;
North Yorkshire estate agent unable to deliver messages to clients with Virgin Media accounts, affecting house sales
Live chat does not understand problem, reports there are no other cases, unable to deliver chat transcript to ntlworld account;
Comcast business domain unable to deliver messages to Virgin Media accounts;
Unable to deliver business emails to ntlworld addresses;
Complaints from Virgin Media account holders, unable to deliver messages to users;
How to obtain response from Virgin Media?
Add rDNS entry;
Message details returned to sender when trying to correspond with postmaster;
Customers moving to non-Virgin Media addresses to resolve problem;
Clients unable to deliver messages to ntlworld addresses;
Mail server connections dropped;
Forum team responding slowly, "quite busy";
Individual unable to receive messages on blueyonder account from friend with Google address;
Request for escalation to senior staff;
Postmaster not responding, one month after report, still unable to deliver messages to Virgin Media accounts;
Virgin Media support suggested problem caused by use of Outlook
http://community.virginmedia.com/t5/Email/One-of-your-hosting-companys-mx-mnd-ukmail-iss-as9143-net-is/td-p/2918583/highlight/false

2015 September 24
Individual unable to send email to some contacts since new email system introduced
http://community.virginmedia.com/t5/Tech-Chatter/Missing-email/m-p/3196095/highlight/true#M26074

2015 September 24
Individual unable to deliver message from Gmail to blueyonder account;
Unable to deliver message from Google Apps, overzealous spam filter
http://community.virginmedia.com/t5/Email/Emails-sent-on-my-iPhone-from-my-gmail-account-to-my-blueyonder/m-p/2917773/highlight/true#M97213

2015 September 22
Small-business clients unable to deliver messages to blueyonder accounts, sending to other providers such as Gmail just fine;
Business account unable to deliver messages to blueyonder addresses;
Amiplaying sports web site unable to deliver message to ntlworld addresses;
Unable to deliver messages to Virgin Media clients;
Client of transformeurope.com unable to deliver messages to Virgin Media addresses;
Individual unable to deliver message from Apple Mail with Google account to own blueyonder account, spam content found;
Business unable to deliver messages to Virgin Media accounts from Google
http://community.virginmedia.com/t5/Email/Rejected-Emails-to-Blueyonder-Mailboxes/td-p/2916304/highlight/true

2015 September 19
Large volume of people complaining that messages to blueyonder and ntlworld addresses bouncing back;
Two organizations called account holder on same day to inform that could not deliver messages to Virgin Media account;
Unable to deliver messages to ntlworld accounts in amateur sports mailing list;
http://community.virginmedia.com/t5/Email/emails-sent-to-my-ntlworld-address-bounced-back/m-p/2914238/highlight/true#M96498

2015 September 15
Unable to respond to email messages related to buying house;
Charity unable to deliver message;
Two other reports
http://community.virginmedia.com/t5/Email/Outgoing-email-marked-as-SPAM/td-p/2911145/highlight/true

2015 September 14
Small business unable to deliver order confirmations to blueyonder accounts, upset customers;
Seven other senders report same problem; Postmaster not responding
http://community.virginmedia.com/t5/Email/blueyonder-quot-spam-content-quot/td-p/2910099/highlight/true/page/2

2015 September 9
Email sent from Outlook client to self and other blueyonder addresses not delivered, messages delivered from web mail; problem returned June 2016
http://community.virginmedia.com/t5/Email/Cannot-e-mail-myself-coming-back-as-spam/m-p/2905643/highlight/true#M95113

2015 September 9
Not receiving order-confirmation emails from Amazon, two cases
http://community.virginmedia.com/t5/Email/Not-Receiving-Amazon-Emails/m-p/2907378/highlight/true#M95376

2015 September 8
Friends unable to deliver messages to blueyonder account;
Blueyonder account holder unable to deliver messages to other blueyonder accounts;
Small-business clients unable to deliver messages to blueyonder acounts
http://community.virginmedia.com/t5/Email/emails-sent-by-others-to-me-get-bounced-back/m-p/2906765/highlight/true#M95288

2015 September 7
Not receiving all email, senders' messages rejected, spam content found
http://community.virginmedia.com/t5/Email/email-bounce-back/m-p/2905931/highlight/true#M95155  

2015 August 18
Unable to forward Argos and Shopper Thoughts emails, marked as spam;
Missed job interview since message, part of ongoing thread, not delivered
http://community.virginmedia.com/t5/Email/SPAM-issue-legit-emails-being-classed-as-spam-and-unable-to/m-p/2890902/highlight/true#M92812